Technologies and people capabilities that enable clients to deliver excellent customer experiences

Commercial Excellence

Focus area

Commercial Excellence

We’re passionate about great customer experiences

Commercial excellence means creating long-term, sustainable growth. To this end, we help companies build the capabilities they need to achieve an in-depth understanding of their customers’ behaviors and needs and assist them in using these insights in every customer interaction, from the first marketing ping and brand awareness to implementation, delivery, customer care and loyalty.

Helping clients deliver great customer experiences through people and tech

Exceeding customer expectations and delivering excellent experiences may necessitate improving both internal and external capabilities. Internal capabilities include ways of working, skills, roles and responsibilities as well as leveraging enabling technologies. External capabilities refer to brand awareness, value offering, customer data analytics and communication. Excelling in these areas and constantly improving a company’s offering is crucial when battling for customer attention and trust.

With increasing digitalization, customer needs and behaviors are changing rapidly. And many companies struggle to keep up with the increasing pace of change. Building future-proof commercial organizations require challenging the traditional ways of doing things. Improving profitability and nurturing sustainable growth while transitioning to an increasingly hybrid environment entails leveraging the benefits of strong customer relations and awareness with automated and digital tools and processes – connecting the dots between all commercial functions, in other words.

We support companies in embedding the commercial transformation they need to create a win-win for themselves and their customers. Our goal is always to help clients become more modern and customer-centric so they can meet new challenges with strengthened commercial capabilities and confidence.

Our consultants combine hands-on experience and tech-savviness with a solid structural foundation of best practices in commercial processes, methods and tools to help clients achieve their targets and full commercial potential. From identifying key areas for improvement and designing the structures needed to succeed to embedding critical capabilities in an organization, we always strive to deliver long-lasting effects, excellent commercial results and future-proof commercial capabilities.

Get in touch

Madeleine Gartz

Senior Consultant

Cases related to Commercial Excellence

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