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Commercial Excellence
Supporting Stockholm Exergi to make Stockholm an attractive and more sustainable place with the potential of being the world’s first climate-positive capital city
Supporting Stockholm Exergi with commercial excellence expertise
Stockholm Exergi is Stockholm’s energy company. Around the clock, all year round, they ensure that the growing Stockholm region has access to heating, cooling, electricity, and waste management services. Today, more than 800,000 Stockholmers and more than 400 hospitals, data centers and other businesses are connected to the district heating network, linked to the heating and cogeneration plants.
At Stockholm Exergi, it is important to always challenge status quo, and find new ways to improve the customer experience. With increased digitalization, extensive collaboration to create circular and sustainable solutions cross the value chain and exploring new technologies as BECCS (Bio-energy with Carbon Capture and Storage) to enable the shift from reduced carbon dioxide emissions to negative emissions, they are always in the forefront of innovation.
The company’s customers have complex needs and high expectations on both services delivered and customer experience. They appreciate simplicity, quality and environmental performance and that is why Stockholm Exergi has chosen Ascend as a partner to continually improve customer engagement and further improve customer satisfaction.
“With a high ambition to become our customers energy partner and drive the transformation towards a more digital and sustainable energy system in Stockholm, it is important for us to have professional partners. Ascend supports us in improving our customer engagements by providing expertise in commercial excellence with consultants that are easy to work with and that challenges us in a positive way” – Carl Lidholm, Sales Director
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