We’ve helped companies of all sizes across all industries transform their businesses. Read more about our experience and how we make business transformation happen

Read case

Business Agile

Supporting Systembolaget in their agile transformation and change journey

Transforming an organization into agile ways of working to accelerate product development and engage employees into consistent value-creation.

Ascend providing agile principles and mindset

Customers today are hard to please, and they expect fast and customized adaption of different services and products. To meet these increased expectations, Systembolaget wanted to emphasize the customer journey by initiating an agile transformation. The aim was to increase speed in creating value in the IT development to shorten time to market in the commerce channels, both in-store and online.

A structural and behavioural change was vital in reaching the wanted state. First, to enable people from different levels and areas within the organization to shift towards an agile mindset and cross-functional abilities, where hierarchy and silos were replaced by autonomy, collaboration, and decentralized decision-making.

The previous delivery model within IT development was divided into several different functions, where in-house resources and suppliers work separately in many aspects. Therefore, an essential driver in the transformation was to bring these functions closer together and remove barriers that slow down the delivery pipeline and at the same time establish communication processes and feedback loops to establish transparency throughout the organization.

Ascend supported the organization in driving the transformation by providing agile principles, processes and methodology to build cross-functional teams that deliver value, independently and together. The transformation process inspired by various agile frameworks such as SAFe, Scrum and Kanban was paired with Systembolaget’s purpose and guiding principles to “be better together” and make the most of all 5,000 people in the organization.

The project resulted in three key outcomes:

  • A foundation to continue the journey of creating value to customers faster and in a sustainable way
  • A fundamental change in ways of working with more focus on collaboration and alignment
  • New teams, processes, tools and principles established within the organization

Tobias Dahlstedt

Senior Manager

Pontus Harvidsson

Senior Consultant

Other articles you might like

Business Technology

Enhance value creation with a clarified product management responsibility 

Read more

Commercial Excellence

Why companies fail when collecting customer feedback and how to do it better

Read more

Business Agile

Leadership development of Northvolt’s senior leadership and executive team to build the leadership for the future

Read more

Business Simulations

Getting a global sales organization ready for the challenges of tomorrow

Read more

Business Technology

Delivering high-value services by modernizing an IT operating model

Read more

Business Technology

Cyber security strategy and organization

Read more

Business Technology

Cloud strategy to accelerate consumer product digitalization

Read more

Business Technology

Business values, cost savings and risks showcased through a cloud business case

Read more

Business Technology

Data lake enables consistent and simplified data consumption

Read more

Business Technology

Product organization to increase customer-centricity, speed and collaboration

Read more

Business Technology

Self-driving vehicle fleet for next generation airports

Read more

Business Agile

Agile HR for an increased employee experience

Read more

Business Agile

Establishing an agile operating model at a large retail corporation

Read more

Business Simulations

Supporting growth companies to develop their sales capabilities – from pitching to selling

Read more

Commercial Excellence

Sales Excellence program to establish a common foundation for future growth following several strategic acquisitions

Read more

Commercial Excellence

Improving margins and steering levers by implementing a differentiated price model supported by the ERP

Read more

Commercial Excellence

Strengthening the relationships with end-customers through common sales and marketing excellence

Read more

Commercial Excellence

Mapping internal processes to enable a charity organization to work more efficiently

Read more

Want to know more about our other cases and what we can do for you?